Happy House home-services illustration

No vague service-company answers

Questions are welcome. Clear answers are part of the service.

Start here for the practical details. For a condition-specific answer, call, text or send a quote request—photos can help, but are never required for the first conversation.

☺Human-reviewed quotes✓Call or text welcome⌂Honest service expectations

The Happiness Guarantee

If it is not happy, we are not finished.

Tell us what is not right. We will return and re-clean the agreed affected area. If we still cannot make it right within the agreed scope, we will provide a refund. Permanent damage or limitations identified before work begins are explained clearly.

  • Scope and expectations are agreed before work
  • Concerns should be reported so we can respond
  • Specialist limitations are discussed honestly

Keep exploring

The next useful page—not a dead end.

Your simple next step

Tell us what would make home happier.

No exact measurements required. Give us the useful version and we will ask the right follow-up questions.

How should we reply?

Clear answers

Before you ask.

Do I need to know the exact scope before I ask for a quote?

No. Tell us what is happening, where it is happening and your rough timing. We can ask the useful follow-up questions and recommend the next step.

Do you serve homes outside central Ottawa?

Yes. Happy House serves Ottawa and surrounding communities. Send your postal code and we will confirm coverage for your address.

Can I call or text instead of using the form?

Absolutely. Call or text 613-315-0438. If we miss you while working in a home, leave the service and neighbourhood and we will follow up.

How fast do carpets dry?

Typical carpet drying is about 4–7 hours, depending on airflow, humidity, carpet construction and how much treatment the area required.

Are your carpet-cleaning products suitable for family homes?

We use eco-friendly products selected for homes with children and pets. Tell us about sensitivities or special concerns before service so we can plan appropriately.

Can every stain, odour or bleach spot be removed?

No responsible company can promise that. Fibre damage, dye loss, contamination below the carpet and previous products can limit the result. We inspect and set expectations before treatment.

How does the Happiness Guarantee work?

If an agreed treated area is not right, contact us. We will return and re-clean it. If the issue remains unresolved within the agreed scope, we will provide a refund.